Case Study

Early Design-Phase Human Factors, UK & EU (Medical Device)

Business Objective

Client needed to understand user challenges and new use patterns for a time-critical emergency medication delivery system.

Situation:

A time-critical emergency medication delivery system used widely by EMTs and military medics was being considered for use in intensive and critical care with an entirely new group of users. At the same time, the concept was being tested, the design team needed to optimize the design to accommodate new use patterns, hospital protocols, and the new user group from packaging to use and cleaning/disposal.

 

Approach:

  • HRA conducted concept and usability research among critical and intensive care nurses in UK, France, Germany.
  • Using prototypes, explored optimal design for packaging for lifesaving medical device meant to be used in time-and mission-critical lifesaving procedures by inexperienced users.
  • Explored impact of environmental concerns, blood contamination fears, cost containment, usability.
  • Examined integration with current IC/CC protocols.

Outcome:

  • The insights captured from study helped the client understand and incorporate critical design features that would allow adoption by users without disrupting current hospital protocols. The packaging was focused on efficient access, while the design balanced a desire for minimizing waste with an intense concern for cross-contamination.

©Healthcare Research & Analytics. All rights reserved 2020.

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